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FAQ

Frequently Asked Questions

Explore our most frequently asked questions to learn more about our services, policies, and what to expect from your chauffeured experience.

We only need your name, contact number, and trip details. For premium bookings or long-distance travel, we may request a valid photo ID to verify the reservation.

Yes. All of our vehicles and chauffeurs are fully licensed and insured, and this coverage is included in your fare. No separate insurance fees are charged.

None. We believe in transparent, all-inclusive pricing. Any optional services (wait time, decor, multiple stops) will be clearly explained during booking.

We offer a 15-minute grace period. After that, wait time charges may apply. If your flight is delayed, we monitor arrivals and adjust pickup accordingly.

Yes. When booking, you can request a vehicle (such as our 2024 Range Rover Velar, Ford Expedition, or BMW 535i) and we will do our best to accommodate your preference based on availability.

Simply call or message us at least 12 hours in advance. Cancellations within 12 hours may incur a partial charge depending on the time and type of service.

We accept all major credit/debit cards, Zelle, Venmo, Apple Pay, and cash. Full payment or a deposit may be required to confirm your ride.

Light snacks and non-messy drinks are allowed. Alcohol is permitted for guests over 21, provided it’s pre-approved during booking. Smoking of any kind is strictly prohibited in all vehicles.

Absolutely. We specialize in weddings, proms, airport transfers, corporate events, and more. Decorations, red carpet, or other custom touches can be added upon request.

We recommend booking at least 48 hours in advance, especially for weekend events or large group bookings. Last-minute bookings may be accepted based on availability.

Yes, you’re welcome to split the fare. Just let us know during booking, and we’ll provide multiple payment links or options.

Pets are allowed in designated vehicles with prior approval. Please mention it during booking so we can prepare accordingly.

Yes, we offer round-trip bookings and flexible multi-stop options. Just share your full itinerary during the reservation process.